Tom Baker
Partner
Newport
Tom is Head of Client Account Management (CAM) for the Claims Solutions Group (CSG). Tom is also a Client Relationship Partner, including for Aviva, one of DACB’s largest clients.
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About Tom
Bio
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Biografía
As Client Account Management Director Tom’s responsibilities include:
- Quality and KPIs
- Co-ordination of individual client CRM
- Secondments and added value services
- Client listening
- Billing and Payment processes
As Account Manager for specific clients, Tom is responsible for:
- Acting as the interface between the client and CSG teams
- Formulating and driving forward the CRM strategy
- Enhancing the strategic partnership relationship
- Co-ordinating added value activity
- Product development and marketing
Relevant experience includes:
- Previously Head of Casualty, also Head of Motor
- Tenders and pricing
- Qlik data analysis and reporting
- Completing ABI Future Leaders course
Pete Ward, Aviva Supply Chain Lead, commented: “In his role as Client Relationship Partner for Aviva, Tom has been outstanding.”
Sector Expertise
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Seguros
Service Expertise
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Motor
Office Location
Newport
Articles
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2 min read
